Terms and Conditions of Sale

1. Introduction

These Terms and Conditions (“Terms”) govern the sale of products on mateocastrogiovanni.com operated by MATEO CASTROGIOVANNI (“we,” “our,” or “us”).

By placing an order on our website, you agree to these Terms. Please read them carefully.

2. Products

  • We strive to display product descriptions, images, and prices as accurately as possible.

  • We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

  • All products are subject to availability.

3. Orders

  • By placing an order, you confirm that you are legally capable of entering into a binding contract.

  • After placing an order, you will receive an email confirmation. This does not constitute acceptance of your order.

  • We reserve the right to refuse or cancel any order in case of suspected fraud, unauthorized transactions, or other legitimate reasons.

4. Prices and Payments

  • All prices are listed in [Currency] and include/exclude taxes as specified.

  • Payments are securely processed via Squarespace Payments. We do not store your credit or debit card information.

  • You are responsible for any customs duties, import taxes, or fees applicable in your country.

5. Shipping and Delivery

  • We ship orders worldwide unless otherwise stated.

  • Shipping costs and delivery times will be displayed at checkout.

  • We are not responsible for delays caused by customs, shipping carriers, or events beyond our control.

6. Returns and Refunds

As our artworks are printed on demand and made specifically for each customer, returns and refunds are not accepted under the right of withdrawal.

However, if the product arrives damaged, defective, or does not match the order, please contact us within [X days] at mateo@castrogiovanni.be, and we will arrange a replacement or refund.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the intellectual property of MATEO CASTROGIOVANNI or its licensors. You may not use, reproduce, or distribute it without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our total liability for any claim shall not exceed the amount you paid for the product in question.

9. Governing Law and Disputes

  • These Terms are governed by the laws of Belgium, without regard to conflict-of-law provisions.

  • In case of a dispute, we encourage you to contact us first at mateo@castrogiovanni.be to resolve the issue amicably.

  • If no resolution is reached, disputes may be submitted to the competent courts of [Jurisdiction].

10. Changes to These Terms

We may update these Terms at any time. Any changes will be posted on this page with an updated “last revised” date. By continuing to use our website, you accept the updated Terms.

11. Contact

For questions regarding these Terms, please contact us at:

Email: mateo@castrogiovanni.be